Indonesian Customs Duty Creates "Bravo Bea Cukai" Contact Center

Jakarta (Antara Bali) - The Indonesian Customs Duty Directorate has opened a contact center, named "Bravo Bea Cukai", to answer the public's questions, provide information and assist with complaints.

"I hope, with the availability of this contact center, the customs duty office can be professional in delivering information services, and can improve its image among the public and stakeholders," said Customs Duty General Director Agung Kuswandono here on Wednesday.

Agung explained that the contact center was created to meet the public's need for information, performing transactions and assisting with complaints.

"This contact center will resolve differences in service standards and information about the Customs Duty Agency, so that we can provide satisfaction to our customers," he said.

Agung noted that the Customs Duty Agency hopes to create an information center that offers the public quick, accurate and responsive help, along with maximum service.

Therefore, Agung added, the "Bravo Bea Cukai 1500225" was supported by three units, including the information, complaints and management services.

The information and complaints service will be the Customs Duty Agency's face for public relations, while the management service will ensure the sustainability of Bravo Bea Cukai's human resources.

Also, the Customs Duty Agency is equipped with a quality assurance unit that is responsible for assuring the quality of the "Bravo Bea Cukai's" services. (WDY)